30 Day Guarantee
Last Updated: April 2, 204
Eligibility: Our 30-day money-back guarantee applies to new subscribers of the TRND Bot algorithmic trading service.Duration: The guarantee period begins on the date of your initial purchase and lasts for 30 calendar days.
Conditions:
- Active Usage: To qualify for a refund, you must actively use the TRND Bot service with default settings during the guarantee period.
- Technical Support: If you encounter any issues, contact our 24/7 support team for assistance before requesting a refund. We offer live chat, text, and Zoom to ensure you receive the help you need.
- 30 Days, no Financial Gain: You must provide broker statements showing no financial gain after using the bot for a 30 day period and before 60 days of use.
- Feedback Requirement: When requesting a refund, briefly explain why the service did not meet your expectations. This helps us understand your needs and improve our offering.
Process: To request a refund, contact our support team within the 30-day period and provide your account details and reason for the request. Once the refund is processed, your access to TRND products will be revoked.
Exclusions: The guarantee does not cover losses or expenses outside the cost of the subscription, such as market losses or other associated trading costs.
Refund Processing: Refunds will be processed to the original payment method within a reasonable timeframe after the request is approved.
Amendments: We reserve the right to modify these terms at any time. Continued use of the service after changes indicates acceptance of the new terms.
By subscribing to the TRND Bot service, you acknowledge that you have read, understood, and agreed to these guarantee terms.